Privacy Policy

Introduction

ExportCompass ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect buyers with verified manufacturers worldwide.

By using ExportCompass, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and company name
• Account credentials and authentication information
• Business information such as industry, location, and sourcing requirements
• Communication preferences and account settings
• Information submitted through forms (RFQ submissions, waitlist signups, factory profile requests)

Manufacturer Information

For manufacturers listed on our platform, we collect and display:

• Company name, location, and contact information
• Manufacturing capabilities, certifications, and capacity
• Industry classifications (ISIC codes)
• Export markets and EDI capabilities
• Number of employees and facility information

Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

• IP address, browser type, and device information
• Pages viewed, time spent on pages, and navigation paths
• Referring website addresses and search queries
• Cookies and similar tracking technologies (see our Cookie Policy below)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Facilitate connections between buyers and manufacturers
• Process and respond to your inquiries, RFQs, and service requests
• Send administrative information, updates, and security alerts
• Verify manufacturer credentials and maintain quality standards
• Analyze usage patterns to improve user experience
• Prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms of service
• Send marketing communications (with your consent)

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Manufacturers

When you submit an RFQ or express interest in a manufacturer, we share relevant information (name, company, contact details, and inquiry details) with the manufacturer to facilitate business connections.

With Service Providers

We share information with third-party service providers who perform services on our behalf, such as hosting, analytics, email delivery, and customer support. These providers are contractually obligated to protect your information.

For Legal Purposes

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of ExportCompass, our users, or others.

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Secure development practices and code reviews
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse cookies or alert you when cookies are being sent.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function properly (authentication, security)
• Analytics Cookies: Help us understand how visitors use our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for advertising purposes (with consent)

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing under certain circumstances
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us at privacy@exportcompass.com. We will respond to your request within a reasonable timeframe as required by applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Manufacturer profiles may be retained to maintain the integrity of our directory and historical business connections, even after a manufacturer relationship ends.

International Data Transfers

ExportCompass connects buyers and manufacturers globally. Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.

Children's Privacy

ExportCompass is a B2B platform intended for business professionals. Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Updating the "Last updated" date at the top of this policy
• Sending an email notification to registered users
• Posting a prominent notice on our platform

Your continued use of ExportCompass after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: